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SHIPPING & RETURNS

SHIPPING POLICY

SHIPPING OPTIONS

We've made every effort to get your orders processed and shipped faster. Premium and Express orders should be placed by 12:00 PM ET for quickest delivery. Expedited orders placed after 12:00 PM ET will require an additional business day for processing. This excludes weekends and holidays. All "Delivery by" dates are estimates and not guaranteed. Shipping services and rates are subject to change without prior notice. UPS expedited options may not be available in all areas.

​​RETURN & EXCHANGE POLICY​

OUR RETURN POLICY

We want to be sure you’re as happy with your Bootleg Cooler products as we are. If you’re not satisfied with your purchase, we offer free returns for a refund within 30 days of your purchase, provided it has not been customized, is unused, and is still in its original packaging. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
 

Any approved warranty exchanges must be requested separately. Contact us for details on how to submit,

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 RETURN POLICY BASICS

 

To be eligible for a free return, the following criteria must be met:

  • All returns must be related to a BootlegCoolers.com order. All merchandise must be non-customized, unused, undamaged and returned in its original packaging.

  • Bootleg Coolers does not offer returns on our products purchased outside of BootlegCoolers.com. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information. 

  • All returns must be processed within 30 days of original purchase. Once approved, a pre-paid shipping label will be provided. 

  • Any shipping costs from the original order and any additional return shipping costs are non-refundable.

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Please allow up to 10 business days for your refund to be processed. Times may increase during peak holiday periods. Refunds will be returned to the original form(s) of payment used for the purchase. If you used multiple forms of payment, your refunds will go back to all payment methods used. Bootleg Coolers does not offer store credit or gift cards in exchange for returned products unless a Bootleg Coolers provided merchandise credit was applied to the original purchase. Bootleg Coolers does not accept returns on customized product.

For exchanges, please return your item(s) for a full refund and re-place an order on BootlegCoolers.com for the correct item.

Bootleg Coolers does not price match with dealers or competitors.

 

SHIPPING YOUR RETURN

 

We recommend the following guidelines when shipping your return:

  • Pack your item securely to ensure there is no damage to the returned product during transit.

  • You may use the original product packaging or your own. Please make sure any reference to old tracking numbers is completely removed.

  • Insert any related paperwork inside your box. This can include your RMA # or original order number. Please DO NOT write your order number directly on the product; this may disqualify you from receiving your refund.

  • Securely attach your return label to the package. You will receive your prepaid shipping label once you submit your return.

  • Ship your return based on the shipping label provided. We recommend retaining a copy of your drop-off receipt for your records.

If you choose to use your own shipper, please include original order information or the return RMA number inside the box (do NOT write directly on the product). We recommend selecting a service that allows for package tracking and keeping the tracking number for your records. Any additional return shipping costs are non-refundable.

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